No Sale is ever Final!
Your satisfaction is important to us. If you receive an item that you are not 100% happy with, you have the choice of exchanging it for another item or returning it for a full refund minus shipping charges.
You must notify us within 30 days of date of shipment of your desire to return merchandise for an exchange or a refund. Please contact email@example.com and make sure to reference your name, order id # from your invoice, reason for return and whether you are requesting an exchange or refund. At this point we'll issue you a Return Merchandise Authorization Number(RMA #) with instructions on how to return or your item(s). Returns received without an RMA will be sent back to the customer, no exceptions.
The following terms apply to returns and are subject to change without notice:
Exchanges and refunds are processed within 72 hours of receiving your return. Tracking # will be made available to customer once exchange is shipped out. For refunds, Please allow up to 5-7 business days for credit to appear on your statement.
We are always here to help. If you have questions, please call our customer service team at 1-800-418-1780. Our telephones are attended from 10am to 3pm U.S. Eastern Standard Time, Monday through Thursday. Please note that at peak times we may not be able to answer calls immediately. Please leave a message and we will call you back. Alternatively, you can email us at firstname.lastname@example.org